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The government is working on making public services more accessible by removing unnecessary document submissions in applications submitted via IremboGov, the nation’s e-governance platform. ALSO READ: Irembo expands digital public services: New features, lower tariffs introduced This comes after concerns expressed by members of parliament during their recent outreach visits, where citizens mentioned the difficulty of uploading multiple supporting documents as a major obstacle in accessing online government services. Lawmakers observed that these requirements contradict the government’s current digital transformation initiative, which aims to eliminate paper-based processes and achieve complete end-to-end digitalization. Speaking before the plenary session of the chamber of deputies on November 4, the Minister of ICT and Innovation, Paula Ingabire, stated that there is an ongoing reform aligned with the national “Zero Trip, Zero Paper” initiative, aiming to make all government services fully digital and data-driven. According to her, the government is currently examining all 240 public services offered through Irembo to determine how they can obtain necessary data from other government databases without requiring applicants to upload attachments. ALSO READ: New online services launched by Irembo, Ministry of Foreign Affairs and International Cooperation “We are working to remove unnecessary attachments so that when someone applies for a service, the system itself retrieves the required information instead of asking the user to upload documents,” Ingabire explained. “This will not only simplify the process but also eliminate the need for people to travel long distances just to scan papers.” She added that the government is strengthening efforts toward full digitalization, ensuring that citizens can complete applications entirely online without manual intervention. To further improve user experience, she explained that Irembo will soon launch a mobile application, enabling users to apply for services directly from their phones. The app will require applicants to enter only key information, while the system will automatically fetch any missing details. However, despite significant progress in internet penetration, currently at 87 percent, only about 40 percent of Rwandans actively use digital platforms to access services. To address this gap, Ingabire revealed that the government plans to expand the network of digital ambassadors, who assist citizens in navigating online services. The number will increase from 1,900 to at least 2,148, ensuring one ambassador per administrative cell. ALSO READ: What to know about Rwanda’s globally recognized Digital Ambassadors Program “If resources allow, we plan to raise this number to 10,000,” she said. “We are also promoting device financing schemes, particularly for people with disabilities and students.” Through their partnership with Airtel, over 1.2 million smartphones have already been distributed at subsidized prices of Rwf 20,000 instead of Rwf 80,000, she noted. During the session, lawmakers also emphasized the need to make Irembo services more mobile-friendly, especially for officials who verify documents remotely. MP Erneste Nsangabandi noted that some government systems, such as the social registry and the integrated electronic case management system (IECMS), still require large file uploads that are difficult to process on mobile devices. He suggested allowing authorized personnel to approve documents from anywhere using phones. MP Egide Nkuranga raised another concern, warning that connecting multiple government systems could increase exposure to cyber security threats. In response, Minister Ingabire assured lawmakers that data-sharing protocols are strictly protected. “No system pulls data directly from another,” she said. “Information is exchanged through secure channels. As hackers grow more sophisticated, we are also strengthening our defenses and ensuring that all critical systems undergo regular audits; at least once a week.” ALSO READ: What are the top cyber security threats in Rwanda? According to MINICT, more than 3,000 public officials across different institutions help monitor and process requests submitted through Irembo. The time it takes for citizens to receive services has already decreased thanks to system upgrades and better coordination. Ingabire said each ministry now has a Chief Digital Officer tasked with harmonizing ICT systems, improving data sharing, and monitoring performance. She added that the government is also developing a monitoring and data sharing policy system to ensure consistent updates and collaboration across institutions. “We are reviewing existing systems in health, education, and agriculture to make them more integrated,” she added. “In the near future, every patient will have a single electronic medical record, and smart systems in agriculture will link farmers directly to digital support services.” ALSO READ: BK TecHouse, RAB upgrade Smart Nkunganire System The minister also mentioned ongoing efforts to upgrade tax systems, LAIS (Land Administration Information System), and strengthen their capacity to handle peak demand periods, such as during health insurance renewals for Mutuelle de Santé. Although Irembo experienced only 37 hours of downtime over the past year, Ingabire said the goal is to reduce technical interruptions even further. “Ideally, a system should not remain down for more than an hour,” she noted. “And when it does, there should be a clear communication mechanism to inform users.” Since its launch, Irembo has become Rwanda’s leading digital public service platform, allowing citizens to request key documents such as birth and marriage certificates, pay for health insurance, track fines, and complete various government transactions online. ALSO READ: Inside Rwanda’s digital civil registration system Available in Kinyarwanda, English, and French, it supports all major payment methods and continues to serve in the country’s digital transformation.

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