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Intercity STC customers found themselves stuck and puzzled when the company’s online reservation system went offline – a service that had previously been functioning well for users of the transportation firm. Some travelers who tried to purchase tickets via the STC website and mobile platforms experienced ongoing issues and outages.

Some clients have reported that multiple tries to buy tickets via the internet were unsuccessful, leading them to go in person to bus stations to get a seat. An angry client said to journalists, “We’ve been reserving online all this time with no problems. All of a sudden, the site isn’t functioning. When we inquired, we were informed a new company is taking over. But why alter something that was already working well?”

Many travelers who have used STC’s digital system for ease, particularly during busy travel times, feel the same way.

After verifying the information, we were informed that another company is set to assume control of the IT system, which has been leading to dissatisfaction among these customers. Customers mention that they have rarely encountered system failures and are taken aback that STC, which has performed well with its IT system recently, will remain indifferent as their system deteriorates during this important holiday season when travelers will be making bookings nationwide.

The unexpected interruption has sparked several inquiries: Why change a system that has consistently produced good outcomes? Was the shift adequately prepared for or evaluated? How much income is STC losing daily while the system is not operational?

Transport experts caution that system outages might result in substantial losses for STC and other companies, given the high number of daily online reservations. If online ticketing encounters issues, revenue loss is more probable, and passengers experience extended lines and delays.

Travelers mention that the absence of information regarding the change has increased their frustration. A passenger stated, “We use online reservations to skip lines. If the website is not working and no one clarifies the issue, it impacts us. The government is losing income, and passengers are facing difficulties.”

With increasing demand for digital transportation solutions, experts highlight that stability, dependability, and consistent performance are essential, particularly for national operators such as STC.

At the moment, customers are hoping the booking platform is fixed soon and that more transparent information is shared to prevent additional problems.

Provided by SyndiGate Media Inc.Syndigate.info).