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Government bodies, including the Ministry of Trade and Industry (MINICOM), have stated that they are closely watching the issues raised by users of Spiro electric motorcycles, after recent reports about battery problems and maintenance difficulties. In a joint follow-up statement issued on Tuesday, November 11, MINICOM mentioned that it is collaborating with the Rwanda Inspectorate, Competition and Consumer Protection Authority (RICA), the Rwanda Standards Board (RSB), the Rwanda Utilities Regulatory Authority (RURA), and the Ministry of Infrastructure to ensure all complaints are properly handled. ALSO READ: Obstacles hinder Rwanda’s effort to convert motorbikes into EVs “The Ministry is aware of the concerns raised by Spiro’s electric motorcycle riders and is working closely with relevant agencies to ensure proper follow-up,” the statement said. RICA also confirmed its dedication to protecting consumers. “We remain committed to safeguarding consumer rights and ensuring service standards are maintained,” the agency stated, highlighting its role in promoting fair trade and evidence-based regulation. Spiro responds On November 8, Spiro, the e-mobility company at the center of the complaints, acknowledged the concerns in a public statement, thanking the media for “fostering transparency and accountability.” ALSO READ: How government, companies, and banks are promoting EV adoption The company mentioned that it operates over 650 battery-swap stations throughout Rwanda, with half located in Kigali, allowing riders to replace batteries within minutes. It admitted that while technical faults occasionally occur, faulty batteries are quickly replaced and continuous upgrades have enhanced performance. Spiro added that earlier delays in spare parts supply have been resolved, and the opening of its Kigali assembly plant has made maintenance services more efficient. The company reaffirmed its commitment to customer satisfaction and to advancing Rwanda’s green mobility initiative. Riders share varied experiences Despite the assurances, some riders say challenges still exist. Jeremy Hagenimana, a motorcyclist in Kigali, said overheating and unreliable batteries remain common. “When you travel long distances, they often get hot. Some older batteries don’t last as long as they used to, especially compared to fuel-powered bikes,” he said. ALSO READ: Transition to electric motorbikes could save Rwf9 billion annually Others reported difficulties in accessing spare parts. “Sometimes I have to transport my motorcycle to a distant authorized garage even when there’s one nearby,” he added. “The company should distribute spare parts more widely.” However, not all riders blame the bikes. Leonard Karinda, a taxi-moto operator in Kigali, said some of the issues stem from rider inexperience. “The problem is not the brakes but the riders. Many lack proper training to understand how electric bikes differ from fuel ones,” he said. He also pointed out the need for stronger regulation on imported batteries. “No one checks their quality as is done with fuel. A faulty battery can suddenly shut down mid-ride and cause an accident,” he warned. Battery quality and cost Pascal Muhizi, president of Abadahigwa mu Iterambere Zone B, a motorcyclist cooperative in Kinyinya Sector, said lower-cost models — some selling for around Rwf750,000 — tend to develop battery and brake problems more quickly. “For others, the issue is aging batteries. Companies should produce longer-lasting batteries and replace faulty ones promptly,” he said. ALSO READ: How efficient are electric motorbikes? Passengers have mixed opinions on safety Passengers also shared mixed feelings. “I’m afraid of using them,” said Gerrardine Nyiraneza, a clothes vendor in Downtown Kigali. “When the rider brakes suddenly, I almost fall off. They need better training.” Others see them as a positive change. “I feel safer and more comfortable,” said Gertrude Mujawase, a telecom agent at Nyabugogo bus station. “They don’t emit fumes, and I feel I’m contributing to a cleaner environment. Accidents can happen anywhere.”

Provided by SyndiGate Media Inc. (Syndigate.info).