The Data Protection Commissioner’s Office (ODPC) has directed Liquid Telecommunications Kenya Ltd to pay Sh700,000 to a complainant for illegally handling personal information without permission, representing one of the most recent actions taken under Kenya’s Data Protection Act, 2019.

As per the ODPC decision, Liquid Telecom was determined to have collected and handled the personal information of complainant Andrew Alston without his permission and did not comply with his right to deletion as mandated by legislation.

In the judgment, Data Commissioner Immaculate Kassait stated, “The Respondent breached the complainant’s right to be informed about how his personal data is being utilized as per Section 26(a) of the Act, as well as his right to have his data erased under Section 40(1)(b).”

The ODPC also highlighted that even after being informed of the data subject’s request for removal, the company kept handling the complainant’s information “one year later,” which was considered unreasonable and violated the principles of lawful and fair data processing.

Consequently, the regulatory authority instructed the telecommunications company to pay Sh700,000 as compensation and issued an Enforcement Notice to ensure adherence to Kenya’s data protection regulations.

Having determined that the Respondent handled the Complainant’s personal information without a valid legal justification, the Office mandates compensation and issues an Enforcement Notice to ensure adherence to regulations.

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