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The chairman of the Zimbabwe National Road Administration (ZINARA), Dr. George Manyaya, has addressed misunderstandings about the nation’s new electronic tag toll system, stating that it is available to all drivers and not exclusive to government employees.

Speaking during a media tour of the Ntabazinduna Tollgate, the first in the country to implement the enhanced electronic payment system, Manyaya stated that usage has increased considerably despite initial doubt and false information.

“The e-tag lane is not intended for government officials, as some believe. The system is available to all. At first, there was complaints claiming it was for parliamentarians, but now we have major companies, particularly in distribution, that have registered. We also have private individuals who have signed up. Currently, 30,000 drivers have enrolled, and we hope that by next year, everyone will be participating,” Manyaya stated.

He mentioned that e-tagging played a crucial role in the government’s initiatives to upgrade toll collection, minimize revenue losses, and decrease traffic congestion, which have been persistent issues on the country’s main highways.

To enhance the efficiency of transactions, ZINARA is launching an e-wallet integrated with ZimSwitch, enabling drivers to settle license and toll charges via one online system.

Dr. Manyaya referred to the e-wallet as a helpful device that would support current improvements in the tolling system.

The electronic tag system is being introduced in collaboration with Insta Toll Zimbabwe, which oversees several toll stations throughout the nation.

Operations manager Andrew Masenge mentioned that the automated system minimizes delays resulting from insufficient cash or network issues at traditional payment counters.

“Zimbabwe offers various payment methods, but network issues can lead to long lines. E-tag solves this by providing a pre-paid, automated process,” he said.

Officials from the government state that the implementation highlights a larger effort to upgrade the country’s infrastructure.

The Permanent Secretary at the Ministry of Transport and Infrastructure Development, Joy Makumbe, stated that increasing e-tag lanes at different toll stations would assist in reducing traffic on key highways.

“This serves as proof that we are enhancing our infrastructure to guarantee efficiency and effectiveness,” she stated.

For Manyaya, the increasing number of registrations indicates a change in public opinion from early doubt to broader approval.

He mentioned that the upcoming stage of the initiative would concentrate on enhancing access, raising public consciousness, and facilitating more drivers to switch to electronic tolling.

“We are modernizing toll station operations for the advantage of every Zimbabwean. Our objective is to create a system that is up-to-date, open, and effective,” he stated.

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